Shipping & Return Policies​

Celts and Vikings Shipping and Return Policies.  

Please read carefully before placing your order.

  • By using this website and/or Our services and/or placing an order you agree to be bound by the terms and conditions set out below.
  • Before placing an order, you are saying that you agree with our Shipping and Policies and all other policy pages on this website.
  • If you have any queries relating to these terms and conditions, please contact our Customer Services on Contact Us page or call us during the times we are open on our home page – Wed to Friday 1 to 7 pm and Saturday Noon to 5 pm.
  • Make sure that you provide an e-mail address and a phone number when you purchase and that the email you provide is correct, just in the rare case that something goes wrong with your delivery or our supllier no longer has any left.  We do this to send alternatives to your purchase.
  • WARNING: If we cannot get a hold of you by email, we will then make a second attempt to phone you. We leave one email and one phone call. If we cannot get a hold of you after 30 days from 48 hrs from time of purchase, you lose your right to a refund or trade.
  • Always check that our e-mail sent from sales@celtsandvikings.com didnt appear in your junk/bulk mail folder instead of your inbox.
  • We do not always ship items from our from our store area, some of our online products are dropshipped directly from the artist or supplier.

 

REFUSING AN ORDER and/ or BLOCKED USERS

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:


* Our inability to obtain authorization of payment.
* The identification of an error within the product information, including price or promotion marked wrongly by Us, or because We do not shipping to your country are some examples.

Our items come from different places so we do not have control of some of them or others policies.  

In case of an obviously fraudulent order placed.  For example;  Fake identity or FRAUDULENT SHIPPING COMPANY SCAM.  If this has been done and money sent, when sending money back, You shall be charged a handling fee of $50 for the time taken to set up the order, and it will come off of the original monies sent.

In case we think that the buyer is trying to harm our business, or violates the applicable law, we reserve the right to block the user from any future use and orders from our website.

COPYRIGHT All contents of this website- all the images, text & design are copyrighted, but you are free to use images for our website promotion, post our products on your personal blogs or websites, share items you like on social networks only if you include the link to our website when doing so.  

Please note that you may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Us in advance.

OUR PRODUCTS:

WE DO NOT CARRY STOCK IN BULK, as some of our products are handcrafted and or one of a kind and they sell fast.  Our website features artists and crafters around the world.  Therefore the products are shipped directly from them to You NOT Us.  It is a good idea to ALWAYS CHECK ON AVAILIBILITY PRIOR TO ORDERING, AS THERE ARE NO REFUNDS ON ANY ITEM, EXCHANGE ONLY unless damaged

HOW LONG WILL IT TAKE TO RECIEVE MY ORDER?  

Normally, We order from the artist supplier within 48 hrs, on business days, of your order, then it takes the artist or supplier another 48 hrs, on business days, to see the order then process the order before shipping it out to you.  Thus it can take up to 15 weekdays in total.

 
Please note: 
1) We can only estimate a shipping time but cannot be guarantee shipping time due to unforseen delays such as occasional inventory shortages, shipping carrier delays, customs delays, weather delays, & other factors that could delay your shipment.  We are not responsible for items stuck at your customs/borders, nor if an item is backordered or has no definate ETA.  
 
REFUNDS 
 
Damaged Items:  
We DO give a refunds, and pay for returned shipping only if the item recieved is damaged or unusuable in the way the item was meant to be used.  You must ask the delivery or post office person to stay while you open your parcel before they leave your sight, if you want to prove your item was damaged before the package left into your care.  We guarantee if it was damaged on its way to you, we will replace it.  Please write us first to get the address of return as some products must go back to the supplier directly and not through Our address. Returned items will be reimbursed but not shipping charges, this will include a second appropriate shipping charge for sending you the repaired or replacement item.
 
Clothing Items:  We do not give refunds on clothing.  We also dont allow returned clothing items for ANY reason, due to hygiene issues and persons wearing it to an events then returning it.  
 
No Refunds: We DO NOT REFUND Your money FOR ANY REASON except product not in stock! Exchanges ONLY.  and You are responsible for the shipping.  Excuses we heard below.
               1) You’ve changed your mind, after the purchase.  
               2) If you ordered an item and decide you dont like it when it arrives 
               3) You did not find out prior that it doesn’t ship to yours, we will not refund your money.  We ship to USA and Canada only.
               4) It is Your responsibility to ALWAYS check on availibility prior to buying.  If you bought without checking on availability.  You will be sent choices of similar products instead.
               5) We do not allow exchange of items if damaged – See damaged items for instructions.
               6) If You walk in to a store, buy an item and get told “All sales are Final”.  It is the same here in Our store Online. We will not pay the processing fees to do the two transactions and – WE WILL NOT REFUND YOUR MONEY.
 
Discontinued or Backordered NO ETA items: 
If the item you ordered has been discontinued and it is unknown if it will ever come again (NO ETA), we shall write and tell you asap.  Please note that if you would’ve wrote us about availability in the first place, this problem would have been avoided – see No Refunds above.  
 
Rush Orders
We don’t do RUSH ORDERS,  because a hold at customs or other unforseen causes can still delay your purchase.  We take no responsibility for the time it takes to ship as we cannot foresee problems that might occur.
 
Handcrafted items:
Handcrafted items are usually made from scratch and not duplicated or made in bulk.  Ask before You choose more as they will not look the same and your waiting time will be longer.
 
Weapon laws:  The person buying the item is saying that he or she is 18 and older.  Make sure you know your countries laws before ordering such items or it won’t go through the border and We are not responsible for this.
 
Privacy & Security: The personal data We do store on our system is protected by firewall and password. Our network firewall is a combination of hardware and software designed to keep unauthorized users from accessing our network. We store no financial information or social security information on our site. The password you select, along with your unique email address, prevents others from accessing your information. Suggestion: Don’t disclose your password to anyone.
 
Disclosure: To provide you the best selection, we teamed up with business partners, that help ship products for us. When you order a product or service, we share your name, phone number and address only, which is needed for you to receive what you have purchased.  We take great care to require that these business partners agree not to use any member information that they may receive access to. 
 
SHIPPING COSTS
Are determined by Canada post by size and weight of the product purchased.  Other suppliers use their own methods of shipping and we cannot predict this.
 
Most suppliers try and use ground shipping so they can maintain as close to free shipping as possible but others use UPS or fedex. 
Celts and Vikings

Celts and Vikings